Your privacy matters to 288wih. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. Please read it carefully before registering an Account.
This Privacy Policy (the "Policy") is issued by 288wih (referred to as "288wih", "we", "us" or "our") and applies to all personal data collected through the website located at https://288wih.cam, any associated mobile or web applications, and any related services, features or communications (collectively, the "Platform").
288wih is committed to protecting the privacy and security of our users. We process personal data only for the purposes described in this Policy and in accordance with the applicable data protection principles that govern our operations. We do not sell personal data to third parties for their own independent marketing purposes.
By registering an Account, depositing funds, placing a wager or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform, and our Responsible Gambling page, which describes the tools we provide to support safe play.
For the purposes of this Policy, the following definitions apply:
We collect the categories of Personal Data described in the table below. The specific data collected from any individual user will depend on how they interact with the Platform and the features they use.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g. Pakistani CNIC or passport number) | Registration and KYC verification |
| Contact Data | Email address, phone number, residential or mailing address (including city — e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) | Registration and Account updates |
| Financial Data | Payment instrument details, transaction history, deposit and withdrawal amounts, PKR or other currency values | Deposits, withdrawals and payment processing |
| Verification Documents | Copies of identity documents, proof-of-address documents, payment method verification documents | KYC verification process |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone setting, geolocation data | Automatically on Platform access |
| Usage Data | Pages visited, features accessed, bets placed, game sessions, session duration, clickstream data | Automatically during Platform use |
| Communications Data | Support ticket content, live chat transcripts, email correspondence, feedback submissions | When you contact us or we contact you |
| Responsible Gambling Data | Deposit limits set, self-exclusion requests, session time controls, reality check settings | When you use responsible gambling tools |
We do not knowingly collect sensitive categories of Personal Data (such as health data, racial or ethnic origin, political opinions or biometric data) except where strictly required for age and identity verification purposes, and only to the minimum extent necessary.
288wih collects Personal Data through the following channels:
We process your Personal Data only where we have a valid legal basis to do so. The applicable legal bases are as follows:
Where processing is based on consent, you will be asked to provide explicit consent at the point of collection. Withdrawal of consent can be exercised by updating your Account preferences or by contacting our support team.
288wih uses your Personal Data for the following purposes:
To create, verify and maintain your Account; to process deposits, withdrawals and wagers; to settle bets and return winnings; to provide customer support; and to send you transactional communications relating to your Account activity, such as deposit confirmations, withdrawal processing updates and security alerts.
To verify your identity and age as part of the KYC process; to comply with AML obligations, including transaction monitoring and, where required by law, reporting to relevant financial intelligence or regulatory authorities; and to screen your details against applicable sanctions lists and watchlists.
To detect, investigate and prevent fraudulent transactions, multi-accounting, bonus abuse, collusion, money laundering and other prohibited or illegal conduct; to protect the security and integrity of the Platform; and to maintain audit trails for evidentiary purposes.
To monitor gambling behaviour patterns that may indicate problem gambling; to administer self-exclusion, deposit limit, loss limit and session time requests; to send responsible gambling alerts and reality check notifications; and to enforce cooling-off periods and self-exclusion terms. Responsible gambling monitoring is carried out in the interests of player protection and is treated as a legitimate interest that takes precedence over other processing activities.
To analyse Platform usage patterns, game performance and user journeys in order to improve the features, content, security and overall quality of the Platform. Where possible, analytics are conducted on aggregated or anonymised data sets that do not identify individual users.
Where you have provided consent or where we have a legitimate interest to do so, to send you promotional offers, personalised recommendations, and information about new features, games and events on the Platform. You may opt out of marketing communications at any time by updating your Account preferences or by following the unsubscribe link in any marketing email.
Important: We will never use your Personal Data to make fully automated decisions — including profiling — that produce legal effects concerning you or similarly significant impacts, without providing you with an opportunity to request human review of that decision.
288wih does not sell, rent or trade your Personal Data to third parties for their own independent commercial purposes. We may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
In the event that 288wih undergoes a merger, acquisition, restructuring or sale of assets, Personal Data may be transferred to the successor entity, subject to the same protections described in this Policy. We will notify you of any such transfer and of any material change to the processing of your data that results from it.
We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following general retention principles apply:
When Personal Data is no longer required, we take reasonable steps to securely delete or anonymise it so that it can no longer be associated with you as an individual.
288wih implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include, but are not limited to:
While we take security seriously and apply robust protections, no method of electronic transmission or storage is completely secure. You are responsible for keeping your Account credentials confidential and for notifying us immediately if you believe your Account has been compromised.
288wih uses cookies and similar technologies — including web beacons, pixel tags and local storage — to operate the Platform, remember your preferences, analyse usage patterns and, where consent has been obtained, to deliver relevant content.
The main categories of cookies we use are:
You can control cookie settings through your browser. Disabling certain categories of cookies may affect your experience on the Platform. Instructions for managing cookies are available in the help documentation for all major browsers.
Subject to the applicable law in your jurisdiction and any exemptions that may apply (including those related to AML and legal proceedings), you have the following rights in respect of your Personal Data:
To exercise any of these rights, please contact our support team using the details provided in Section 15 of this Policy. We will respond to verified requests within the timeframe required by applicable law — typically within thirty (30) calendar days of receipt of a complete and verified request.
We may need to verify your identity before processing a rights request. This is to protect your data from being disclosed or altered as a result of unauthorised requests.
The Platform is strictly for adults aged 18 years or over — or the higher minimum age required by the operator or the applicable license jurisdiction, whichever is greater. 288wih does not knowingly collect Personal Data from individuals under the minimum age requirement.
If we become aware that we have inadvertently collected Personal Data from a minor, we will take prompt steps to delete that data from our systems and to close any associated Account. If you believe that a minor has registered on the Platform, please notify us immediately at the contact details in Section 15.
Age Verification: We carry out mandatory age verification as part of the KYC process. No withdrawal will be approved until age verification has been successfully completed. Providing false information about your age is a material breach of our Terms & Conditions and may result in Account suspension and forfeiture of funds.
288wih operates as an international online gaming platform and may process or store your Personal Data in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction. Where such transfers occur, we take appropriate steps to ensure that your Personal Data receives an adequate level of protection, including by:
By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan. We will always handle your data in accordance with the principles set out in this Policy, regardless of where it is processed.
288wih reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or regulatory requirements. The date of the most recent revision is always displayed in the "Last updated" field at the top of this page.
Where changes are material — for example, where we introduce a new purpose for processing Personal Data or change our data sharing practices in a significant way — we will provide you with advance notice via the Platform or by email to the address registered to your Account, prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must stop using the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions, concerns or complaints about this Privacy Policy or the way in which 288wih processes your Personal Data, please contact our Data Support team. Our team is available around the clock and can assist in both English and Urdu.
Email support (plain text — not a link):
When submitting a privacy-related query, please include your registered username, a clear description of your request or concern, and — for rights requests — your preferred format for receiving a response. This will help us handle your query promptly and accurately.
We aim to acknowledge all privacy-related requests within five (5) working days of receipt and to provide a full response within thirty (30) calendar days, in accordance with applicable data protection obligations.
Six principles that guide how we handle your personal information — from the moment you register to the day you close your Account.
All data in transit between your device and the Platform is protected using TLS encryption. Sensitive data at rest — including identity documents and financial records — is stored in encrypted form.
Identity and age verification are mandatory. No withdrawal is processed until your identity is confirmed. This protects you and keeps the Platform safe for all players.
288wih does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes — ever. Sharing is limited strictly to what is needed to operate the service.
Access, correct, export or request deletion of your personal data at any time. Opt out of marketing communications from your Account dashboard without affecting your ability to use the Platform.
We use anonymised behavioural data to identify patterns that may indicate problem gambling. This monitoring exists to protect players — not to profile them for commercial gain.
We only keep your data for as long as we need it. When the retention period expires, data is securely deleted or anonymised — not kept indefinitely on legacy systems.
Our support team is ready to help with any data-related query — from accessing your records to updating your preferences. You can also check our FAQ for quick answers to common questions.